COVID-19 Safety Procedures

3 and older – masks required! Only 1 parent (no siblings, friends, etc) can accompany the patient even when multiple patients are scheduled to be seen.

We will continue following strict safety protocols. While 100% of our docs and 97% (all that can) of staff are vaccinated against COVID, more than 80% of our patients aren’t eligible to be vaccinated. We see many young patients with genetic diseases who are immunocompromised. Between them and our the premature babies (on oxygen) that we see daily, we must maintain strict policies to protect all of them as well as our doctors that handle more than 90% of pediatric eye trauma in metro Detroit and can’t risk not being available for trauma cases if they have to self-quarantine. 

We have outlined our safety procedures below to ensure everyone visiting has a safe visit when in our offices.

Safety Procedures

  • Limiting the amount of people in our offices at one time. Only ONE parent (no siblings, friends, multiple parents) may accompany a patient even in cases where multiple children are scheduled to see us. In some situations, we’re even having the patient and parent wait in their cars while dilating.
  • Screening visitors and staff for fever, cough and/or exposure to COVID-19.
  • Requiring everyone 3 years and older to wear face masks that covers both their mouth and nose at all times while in our buildings. Our staff will also wear masks and appropriate personal protective equipment throughout their entire workday.
  • Creating an environment that allows for social distancing. All toys, books, magazines and most chairs have been removed from exam rooms and lobbies. Having visitors stay approximately six feet away from others – including our front desk staff when possible.
  • Thoroughly disinfecting exam rooms between every patient.
  • Treating you respectfully and expecting the same from you. Please remember that your words and behavior toward our staff matters. While you may not agree with our policies, we have implemented all of our safety policies because we care about our patients, our staff ourselves, all of our families and our community.

Our Availability

Please recognize the importance of maintaining your scheduled appointment as each treatment room will be specifically for individual patients. 

  • Call Center hours:
    • Monday – Friday: 7:30 am – 11:45 am and 12:30 pm – 3:45 pm.
  • Vision threatening eye emergencies:
    • We are available to our patients, referring doctors and ER staff 24 hours a day regarding vision threatening eye emergencies.
  • Optical Hours:
    • We aren’t accepting any walk-ins for optical needs. During clinic hours, our opticians are focused on patients scheduled with the doctor. They’re scheduling pick-ups to coordinate when the office isn’t as busy. You can also visit our Optical page for FAQ.

The safety of our patients, staff, ourselves, all of our families and our community is our utmost responsibility.

Stay safe.

Drs. Al-Holou, Apkarian, Baker, Bohra, Gianfermi, Ismail, Rao, Roarty and Rotberg