FREQUENTLY ASKED QUESTIONS
Q: I’ve never ordered glasses through your office but my optical is closed. Can you order the same frames my other optical sold me?
A: It depends on the frames. We don’t carry all selections.
Q: Will it harm my child’s vision to continue using glasses that have scratched lenses?
A: It depends on how badly and where they’re scratched.
Q: How do I get the lenses or frames replaced?
A: Call our opticians and they’ll handle your needs.
Q: When can I get glasses adjusted because they are loose?
A: Call our opticians and they’ll schedule a time for you to come in and see them.
Q: What is a PD, and how do I get those numbers from you?
A: Pupillary distance (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible – particularly in high prescriptions as well as young children. The average adult’s PD is between 54-74 mm; a child’s PD is usually between 43-58 mm.
While online vendors will tell you that it’s common for your eye doctor to measure the PD during an eye exam, that’s actually completely false. The PD is only needed when buying glasses and has nothing to do with the examination of the eyes. Obtaining the measurements of the pupillary distance has always been the responsibility of the optical selling the glasses. If we have never sold you glasses, we will not have the PD to provide you.
Q: How do I measure the PD at home?
A: Most online vendors offer written and/or video instructions on how to measure the PD.
Q: Can I order patches online and have them shipped to me?
Yes. Check out our NEWS section; we have a post all about ordering, purchasing and even making your own patches.
Clinton Twp | 586-532-3390
42700 Garfield Road, Ste 200
Clinton Twp, MI
West Bloomfield | 248-538-7424
7001 Orchard Lake Rd, Ste 200
West Bloomfield, MI
Children’s Eye Care offers reasonably priced quality children eyeglasses at a price parents will appreciate. Quality children’s eyewear should be designed to fit your child’s bridges to insure his/her best visual acuity.
- We offer the largest selection of durable pediatric frames from quality collections at a fair price.
- Tough polycarbonate lenses that protect children’s eyes and resist scratches.
- Frames with the colors, shapes and fit that your child will love.
- We provide a frame and lens warranty program at no additional costs.
- We insure your child’s frame is fitted properly by our experienced optician.
Children’s Lens Options
- Due to their safety performance, the best and safest lens material for children is Trivex and polycarbonate. These lens materials are the safest in the optical industry, and their impact resistance meets the new ANSI Z87.1 impact standard. From little league to the major leagues, athletes who play hard need eyewear that can keep up. Polycarbonate lenses hit a home run, due to their lightweight and shatter-resistant properties.
- Additionally, polycarbonate provides 100% ultra-violet protection.
Children’s (Everyday) Eyewear Frames
Kids have a significantly more active lifestyle than most adults. Children also have developing features such as bridges that are harder to fit than adults. Features on children’s eyeglasses like spring hinges and flatter bridge designs create a dress or daily-wear frame as safe and comfortable as possible.
Since everyday glasses are not appropriate as safety wear for the variety of activities most children participate in safety sports frames are often recommended.
Proper eyewear maintenance is important for maintaining and extending the life and performance of your child’s eyeglasses. We believe it is important to demonstrate to children the proper way to put on and remove eyeglasses with both hands. We recommend and provide periodic free cleaning and adjustments to insure your child’s eyeglasses are fitting properly.
Warranty, Cancellation and Return Policy
Children’s Eye Wear will stand behind the products we sell and work hard to maintain satisfaction for our patients.
Lenses: Our anti-reflective lenses offer an industry leading warranty protection program that will replace the lenses up to two (2) times at no charge from the date of purchase. Acceptable reasons for replacement are if lenses appear to have a manufacturer’s defect and normal wear-and-tear. Please note that replacement of frames and determination of misuse/abuse or defect is up to the discretion of Children’s Eye Wear and the manufacturer. Abused, broke, violated nor lost lenses will not be warranted.
Prescription changes: If your eye doctor finds it necessary to change the prescription, we will remake the prescription one time only at no charge within three months from the original prescription date. Any changes after the one-time remake will be charged at normal price.
Frames: All of our frame vendors offer a warranty for one year due to a manufacturer’s defect. They will repair or replace the defective part or frame at no charge for one year from the date of purchase. Please note that replacement of frames and determination of misuse/abuse or defect is up to the discretion of Children’s Eye Wear and the manufacturer. Abused, broke, violated and lost frames will not be warranted.
Eyewear purchased at Children’s Eye Wear will be adjusted and repaired at no cost for as long as you own the eyewear. Please note that we cannot be responsible for damage to eyeglasses older than one year while attempting to adjust or repair.
Exchanges: Frames and lenses can be exchanged one time only, if still in new condition, within 30 days of purchase.
Refunds, Returns and Cancellations: We send all orders into our lab in real-time. So, the lab is starting your prescription even before you’ve pulled out of the parking lot. Any cancelled or returned orders after the purchase will be subject to lab costs incurred by Children’s Eye Wear.
Receipt Required: This receipt is required for all exchanges, refunds, returns and cancellations.